Privacy Policy
Last updated: 26 October 2026
TUF Battery Supplies (registration no. 202403216250 / PG0559946-W), 5605-D, Jalan Long Yunus, Wakaf Mek Zainab, 15300 Kota Bharu, Kelantan, Malaysia ("we", "us") sells vehicle batteries. This policy explains what personal data we handle and why, in line with Malaysia's Personal Data Protection Act 2010.
1. What this policy covers
- this website;
- TUF ERP, the Android app our staff use to record sales, stock, warranty and customer records;
- our use of the WhatsApp Business Platform provided by Meta, both for our own business messages and for businesses that connect their WhatsApp Business account to our system.
2. Data we collect
Website visitors. This website has no forms, cookies or analytics. Our hosting provider, Amazon Web Services, processes technical data such as your IP address only to deliver the page.
Customers. When you buy from us, we may record your name, phone number, vehicle and battery details, trade-in details and warranty records. If you ask for an e-invoice, we also record the details LHDN MyInvois requires, such as your tax identification number.
Staff using TUF ERP. Name, phone number and device identifier used to sign in, the records they enter, and the employment records needed for payroll.
WhatsApp. When you message us on WhatsApp or we message you, we process your phone number, WhatsApp profile name, message content and delivery status.
Businesses that connect their WhatsApp account to our system. We process the business's WhatsApp Business Account ID, phone number ID, business name, message templates, the access token issued by Meta, and the messages sent and received through that account, including its customers' phone numbers and message content. We process this data only to provide our service to that business and on its instructions.
3. How we use data
- to complete sales, issue receipts and e-invoices, and handle warranty claims;
- to contact you about your purchase, warranty or service;
- to send and receive WhatsApp messages for us, or for the business that connected its account;
- to meet our legal and tax obligations.
We do not sell personal data and we do not use it for advertising.
4. Who we share data with
- service providers that host or deliver our systems: Google (Firebase), Amazon Web Services and Meta (WhatsApp);
- LHDN, when an e-invoice is issued;
- authorities, when the law requires it.
5. Storage and retention
Data is stored on Google Firebase and Amazon Web Services servers, which may be outside Malaysia. We keep records for as long as we need them for the purposes above, and for as long as Malaysian law requires us to keep business and tax records. When a business disconnects its WhatsApp account from our system, we stop processing its messages and delete its access token.
6. Your rights
You may ask to access, correct or delete your personal data, or to stop receiving WhatsApp messages from us. Contact us using the details below. We will reply within 21 days. We may keep records that the law requires us to keep.
7. How to delete your data
Email tufbattery@gmail.com with the subject "Delete my data" and the phone number you used with us. We will email you when it is done.
8. Changes
We will post any change to this policy on this page and update the date at the top.
Contact
TUF Battery Supplies
5605-D, Jalan Long Yunus, Wakaf Mek Zainab, 15300 Kota Bharu, Kelantan, Malaysia
Phone: 011-6956 5800
Email: tufbattery@gmail.com